This Privacy Notice sets out how Morelife handles, stores, uses and shares your personal information when it collects such information from you or from a third party.

The Data Controller for Morelife (UK) Ltd is located at Windsor House, Cornwall Road, Harrogate, HG1 2PW.

 

What we collect and how we use personal data

Morelife processes the personal data of individuals and these include names, addresses, telephone numbers and email addresses. Morelife processes personal data to enable it to provide health-related services to its service users, maintain accounts and records as well as promote its services.

Morelife does not sell personal information to anyone and only shares it with third parties who are facilitating the delivery of Morelife’s services.

How we share your personal information

Morelife may need to share your personal information with other organisations. Where such sharing is necessary, we will comply with the requirements of the GDPR on data sharing. The types of organisations/groups that we may share personal data with are set out below:

• Healthcare professionals
• Social & welfare organisations
• Local councils
• Business associates
• Families, associates, and representatives of the person whose personal data is processed
• Service providers

 

Your rights as a data subject

You have the following rights in relation to your personal information which you can exercise by sending an email to dpo@more-life.co.uk, or by writing to the Data Protection Officer at the following address:

Kathryn Marshall, Data Protection Officer, MoreLife (UK) Ltd, Windsor House, Cornwall Road, Harrogate, HG1 2PW.

• Right to request access to your personal information and information relating to our use and processing of your personal information;
• Right to request that we restrict our use of your personal information;
• Right to receive your personal information in a structured commonly used and machine-readable format or transmit the data directly to another Data Controller;
• Right to object to the processing of your personal information for certain purposes such as direct marketing and profiling;
• Right to request your personal information to be erased where it is no longer necessary for the purpose for which it was collected
• Right to withdraw your consent to the use of your personal information where the processing of your data is based on consent.
• Right related to automated decision

 

How long we retain your personal information

We will retain your personal information for no longer than necessary taking into account the following:

• The purpose(s) for which we are processing your personal information, such as whether it is necessary to continue to store that information in order to perform our obligation under a contract;
• Whether we have any legal obligation to continue to process your personal information such as any recordkeeping obligations imposed by an applicable law;
• Whether we have a business reason to continue to process your personal information;

 

For more information on how long personal data is retained, please contact Morelife’s Data Protection Officer at dpo@more-life.co.uk

How we secure your personal information

We take appropriate technical and organisational measures to secure your personal information and protect it against unauthorised or unlawful processing as well as against its accidental loss or destruction or damage including:

• Using secure servers to store your personal information;
• Using Secure Sockets Layer (SSL) software or other similar encryption technologies to encrypt confidential data in transit and at rest;
• Verifying the identity of individuals that access your personal information;
• Providing access to the minimum personal data necessary, using appropriate restrictions and anonymisation/pseudonymisation whenever possible

 

Our use of cookies and similar technologies

We use cookies and similar technologies on our website. For further information on how we use cookies and similar technologies, including the information we collect through our use of cookies please see our Cookies Policy. The Cookies Policy is available on the website or by request via dpo@more-life.co.uk.

Questions and Concerns 

If you have any questions or concerns on how we collect, handle, store or secure your personal information, contact our Data Protection Officer using the details below:

Kathryn Marshall
MoreLife (UK) Ltd
Windsor House
Cornwall Road
Harrogate
HG1 2PW
Email: dpo@more-life.co.uk

You also have the right to lodge a complaint with the Supervisory Authority and for the UK this is the Information Commissioner’s Office (ICO). The ICO’s contact details are:

Information Commissioner’s Office
Wycliffe House
Water Lane, Wilmslow

Cheshire, SK9 5AF

Telephone: 0303 123 1113